Faq
What materials are your shoes made from?
Our shoes are handmade using high-quality leather and other premium materials such as suede, nubuck, and canvas. We source our materials from trusted suppliers and use traditional shoemaking techniques to ensure durability and comfort.
Can I request a custom design for my shoes?
Yes, we offer a custom design service for customers who want a one-of-a-kind pair of shoes. You can provide us with your desired design, and we’ll work with you to create the perfect pair of shoes for you.
What sizes do you offer?
We offer a wide range of sizes for both men and women, including half sizes. You can refer to our size chart on our website to find the perfect fit. If you’re unsure of your size or have any special fit requests, please contact us, and we’ll be happy to assist you.
How long does it take to receive an order?
All of our shoes require a 14-day production time before dispatch. Once produced, shipping time for local orders is 2 business days, and for international orders, it is 5 to 10 business days. If you need an urgent order, please contact us before placing your order so we can assist you.
How do I care for my handmade shoes?
Leather shoes require proper care and maintenance to keep them looking their best. We recommend using a leather conditioner to keep the leather supple and a waterproofing spray to protect the leather from water and stains. You can also clean your shoes with a damp cloth and mild soap.
Do you ship internationally?
Yes, we ship internationally with a delivery timeframe of 5 to 10 business days after production. Please note that delivery charges apply for international shipments. For orders from Japan, Brazil, Mexico, and Russia, our team will contact the buyer directly after the order is placed to confirm shipping details and charges.
How much are the shoes?
The prices of our shoes depend on the design and materials used. You can find the prices for each design on our website or contact us for a quote.
How do I place an order?
You can place an order on our website by selecting the design, size, and any custom options. You can also place an order by contacting us, and we’ll assist you with the process.
What is the return policy?
We offer a 14-day return and exchange period after delivery for shoes that meet our policy guidelines. Please contact us within 14 days of receiving your package to initiate a request, and we will provide you with further instructions.
Are your shoes ethically made?
Yes, we are committed to ethical and sustainable practices in the production of our shoes. We work closely with our suppliers to ensure that the materials and labor used in the production of our shoes are ethically sourced and that fair wages are paid to our employees.