Returns Policy

At Pelle Classica, we take pride in delivering quality footwear and ensuring that every order is processed accurately.


14-Day Return Policy


Customers must report any eligible return request within 14 days of delivery.


When Returns or Exchanges Are Accepted


Returns or exchanges are accepted only if the issue occurred due to an error on our part, such as:

  • Receiving a different product from the one ordered.

  • Receiving the wrong shoe size due to an order fulfillment error.

  • Receiving a damaged or defective product.

Please contact our customer support team within 14 days of delivery and provide your order number along with clear photos of the issue, where applicable.


When Returns or Exchanges Are Not Accepted


We do not accept returns or exchanges for:

  • Customers requesting a different shoe size after receiving the correct size they ordered.

  • Customers changing their minds after placing or receiving an order.

  • Customers requesting a different color or product after delivery.

  • Shoes that have been worn, used, or damaged by the customer.

 

Please check your shoe size, color, and product details carefully before placing your order. Once an order has been delivered correctly, changes to the selected size or product are not permitted.

 

Refunds

 

If a return is approved because of an error on our part or a verified product defect, our customer support team will assess the issue and explain the applicable resolution, which may include a replacement or refund.

 

How to Request a Return or Exchange

 

To request an eligible return or exchange, contact our customer support team within 14 days of delivery using the details below. Please include your order number and a description of the issue.

 

 

Pelle Classica reserves the right to decline requests that do not meet the conditions outlined in this policy.