Our company, Pelle Classica, is committed to providing our customers with the highest quality handmade shoes and the best possible service. We understand that you want your purchase to arrive promptly and in perfect condition, and we are dedicated to making that happen.

Processing Time

All orders are processed within 1-3 business days. We will send you a confirmation email when your order has been shipped.

Shipping Time

The shipping time for your order depends on your location. We ship to overall Pakistan, all 50 states in the US and internationally, using a variety of carriers. Shipping times for the available stock vary from 3-7 business days for orders in Pakistan, and 7-21 business days for US orders.

Shipping Rates

Our shipping rates are based on the weight and destination of your package. You will be able to see the shipping cost for your order before you complete your purchase.

Tracking Information

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the progress of your package on the carrier’s website.

Returns and Exchanges

If for any reason you are not satisfied with your purchase, you may return or exchange your item within 15 days of receiving your order. Please note that the item must be in new and unworn condition, and in the original packaging.

Damaged or Lost Packages

If your package is damaged during shipping, or if it is lost, please contact us immediately. We will work with the carrier to resolve the issue and make sure you receive your purchase in perfect condition.

International Shipping

We do ship internationally, but please be aware that you may be responsible for any import duties, taxes, or other charges that are imposed by your country. These charges are not included in the shipping cost and are the responsibility of the customer.

We hope this shipping policy answers any questions you may have about your purchase. If you have any further questions, please don’t hesitate to contact us. Thank you for choosing Pelle Classica Shoes for your footwear needs!